Your licence/individual account is separate from your Certificate of Practice account due to Regulatory Requirements. Follow the instructions below to retrieve your user credentials.
Your OAA username is "OAA" followed by your OAA Account ID. e.g. "OAA12345". Note: Your OAA Account ID is different than your licence or Certificate of Practice number.
If you have forgotten your username click "Forgot my username?" and enter your email address of record.
NOTE: If your licence / individual and Certificate of Practice accounts use the same primary email address you will not be able to retrieve your username and must contact the OAA directly. See below.
Passwords are encrypted and cannot be retrieved online or by staff. To reset your password click the "Forgot Password" link to have a password reset email sent to your email address of record.
If you encounter any issues with resetting your account, please contact us by phone at 416-449-6898 or email via email@example.com.